Terms and Conditions
Payments:
We accept credit cards (Stripe payment platform) , Paypal or bank transfers (bespoke orders only). Bespoke orders will operate on a Pro-Forma basis and will be charged before production. This charge is unrefundable.
Duties and taxes may apply in your country. As duties and taxes differ according to the local legislation it is buyer’s responsibility to check for the details with their local authorities.
Returns:
Returns will be accepted if claimed within 14 days after receipt of goods. Refund of the cost of the item is guaranteed if the buyer ships the item back and covers the shipping costs for both ways. We don't accept returns of bespoke orders.
Lost & Damage:
If your item is lost in transit we guarantee full refund (including shipping cost). If your item is broken we guarantee a replacement. Should you receive a visibly damaged package, please request a confirmation that the package was damaged and file a claim with the postal service. Should such situation occur, please inform us immediately.
Warranty:
Warranty for all lighting fixtures expires with a period of 1 year from the date of order delivery. If the product has been improperly installed, tampered with, or altered in any way, the warranty is not valid. Warranty service resulting from this warranty will be performed within 30 days from the date of application (either repair or replacement). Complaints should be submitted on-line by sending an e-mail to the address: info@alvitradesign.com
Installation:
All lighting must be installed by a licensed electrician in accordance with the customer’s country’s current wiring and building regulations. It is the customer's responsibility to ensure that all suspension points are sufficient to safely hold the fixture.
Quality:
Small imperfections or slight variations in size and colour may occur as a result of a handmade process. Opening of the shades are made by separating bottom from the body when hot and flame polished. This results in ragged and irregular rim making every piece unique and unrepeatable.